Entirely Retail

LANCASHIRE RETAIL NEWS

Tuesday April 1 2014


Francesca wins national excellence award




Francesca wins national excellence award

An employee from one of Preston’s biggest shopping centres has been awarded national excellence.
 
Francesca Sergeant, customer service representative at St George’s Shopping Centre, has received the ACE Star award in Britain’s leading award programme for customer service in the retail property industry.
 
Having been selected from hundreds of shopping centre staff shortlisted from across the UK, she was also the only winner from the North West.
 
The 25 year-old from Higher Walton, who was praised for her high standards of service after achieving 100 per cent in a secret shopper exercise by the British Council of Shopping Centres, was presented with official certification.
 
Judges visited St George’s on numerous occasions, requesting help from Francesca on locating certain items. Francesca was commended on her ‘immediate helpful assistance and ‘smart presentation’ which made the mystery shopper ‘feel valued.’
 
Francesca, who has worked in retail and leisure from the age of 17 said: “It’s wonderful to be recognised on a national level for this element of my role.
 
“When I visit leisure and retail venues as a customer, I want to have an enjoyable experience and helping people with their queries in an approachable manner is extremely important.”
 
General Manager at St George’s Shopping Centre, Andrew Stringer commented: “Francesca is a valued member of the team and thoroughly deserves to be recognised for her excellent customer service skills.
 
“This is the second year in succession, one of our staff members has received the award, last year Security Supervisor Dave Jackson, was awarded the Ace Superstar accolade.
 
Jean Lane, Asset Manager at Aviva Investors added: “Excellent customer service is essential for meeting customers’ increasing expectations.
 
“Award-winning staff reinforces the added-value message to customers at St George’s and demonstrates how as a business, it is committed to setting high standards.”
 



""








DISCLAIMER: The statements, opinions, views and advice expressed in this article are those of the author/organisation and not of ENTIRELY. This article should represent information correct at the time of publication however whilst every care has been taken to present up-to-date and accurate information, we cannot guarantee that inaccuracies will not occur. ENTIRELY will not be held responsible for any claim, loss, damage or inconvenience caused as a result of any information within this article or any information accessed through this site. The content of any organisations websites which you link to from ENTIRELY are entirely out of the control of ENTIRELY, and you proceed at your own risk. These links are provided purely for your convenience and do not imply any endorsement of or association with any products, services, content, information or materials offered by or accessible to you at the organisations site.






Discover our Industry Magazines
















Discover our UK Regional Magazines


North West Business News, Jobs and Events | Entirely North West UK
East of England Business News, Jobs and Events | Entirely East England UK
Ireland Business News, Jobs and Events | Entirely Ireland
London Business News, Jobs and Events | Entirely London UK
Midlands Business News, Jobs and Events | Entirely Midlands UK
North East Business News, Jobs and Events | Entirely North East UK
Scotland Business News, Jobs and Events | Entirely Scotland
South East Business News, Jobs and Events | Entirely South East UK
South West Business News, Jobs and Events | Entirely South West UK
Wales Business News, Jobs and Events | Entirely Wales
Yorkshire Business News, Jobs and Events | Entirely Yorkshire UK


Brulimar Optical Supplies


Leading eyewear manufacturer and designer, The Brulimar Optical Group, has a portfolio of over 4,500 frames for the adult, teen and children's optical markets. As the UK's largest eyewear manufacturer, Brulimar specialises in making some of the world's most well-known brands accessible to UK eyewear retailers. Best-known brands include Lee Cooper, Bench, Pineapple and Henleys, alongside own-brand ranges Eclipse and Geek Chique.






Plastic Card Services

Plastic Card Manufacturer


Plastic Card Services is one of the UKs leading manufacturers and suppliers of plastic cards and associated services. The key areas to the business are card manufacturing, card personalisation and mailing, data processing, artwork and design as well as offering a secure warehouse facility for the storage and issue of stock into production as required.We work with clients across multiple markets including retail, finance, hotels, travel and leisure, and the public sector.






Redbox Digital

ecommerce


Founded in 2004, Redbox Digital is an internationally trusted ecommerce agency with a reputation for providing end-to-end digital and omnichannel commerce solutions for major brands across the globe, in both the B2C and B2B sectors. Their work has been recognised and praised by international clients including Paperchase, Nestl Screwfix, Nespresso and AXA.






Kate Hulley

Director of BoxedUp Packaging


Kate Hulley is the Director of Boxed-Up and Belmont Packaging, having taken over the family business in 2013. Kate has been in the Manufacturing industry for as long as she can remember and the company, founded by her father in 1978, operate under ethical principles in regards to people and the environment, with a forward-thinking and refreshingly female-led team.






BoxedUp Packaging

Ecommerce Team Leader


Boxed-up is the eCommerce division of Belmont Packaging Ltd who are a female led manufacture of corrugated cardboard with 40 years in the business.






RECOMMENDED FOR YOU ON ENTIRELY NORTH WEST


















































Discover our Industry Magazines
















Discover our UK Regional Magazines


North West Business News, Jobs and Events | Entirely North West UK
East of England Business News, Jobs and Events | Entirely East England UK
Ireland Business News, Jobs and Events | Entirely Ireland
London Business News, Jobs and Events | Entirely London UK
Midlands Business News, Jobs and Events | Entirely Midlands UK
North East Business News, Jobs and Events | Entirely North East UK
Scotland Business News, Jobs and Events | Entirely Scotland
South East Business News, Jobs and Events | Entirely South East UK
South West Business News, Jobs and Events | Entirely South West UK
Wales Business News, Jobs and Events | Entirely Wales
Yorkshire Business News, Jobs and Events | Entirely Yorkshire UK