Entirely Retail

CITYOFLONDON RETAIL NEWS

Tuesday July 4 2017


71% of consumers prefer brands that have personalised loyalty programmes


New research from Sodexo Rewards and Benefits Services finds that 71% of consumers respond positively to brands that offer loyalty reward programmes based on their individual shopping habits.



71% of consumers prefer brands that have personalised loyalty programmes

27% of respondents said they would shop more with a business offering loyalty rewards, 33% would think more positively about the business and a further 11% said they would like the brand more.  

The research, conducted by tlf panel, surveyed 1,000 consumers about their feelings towards audience segmentation, targeted advertising and loyalty programmes.

The research also reveals that different loyalty programmes are more effective for different demographics. While physical store cards prove to be more popular with women (55%), men are more likely to prefer a loyalty programme that offers promotions based on previous purchasing habits, (31%). Meanwhile, 1 in 3 consumers (33%) would respond well to a brand offering the chance to win a product or experience as part of the programme.

The findings also show that the 18-24 year old age group strongly prefer an online portal or app to access their offers (42%), compared to the 55-64 year old age group (14%) and those over 65 (8%).



"The research shows how important loyalty programmes can be for retaining consumers that face ever more choice."
Chris Baldwin, Director of Consumer Programmes








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